Question 1

Is TESSA fully automated?

Accepted Answer

No. TESSA is an AI assistant designed to help generate reports faster. All outputs should be reviewed by the user before final use.

Question 2

Can I rely on TESSA's reports without reviewing?

Accepted Answer

We strongly recommend reviewing all generated content to ensure accuracy and completeness. TESSA is a powerful tool, but like any AI system, its outputs should be verified.

Question 3

Who is responsible for the final report?

Accepted Answer

The user is responsible for verifying and approving all reports before use. TESSA assists in documentation but does not replace professional judgment.

Question 4

How accurate is TESSA?

Accepted Answer

TESSA is designed to be highly accurate and efficient, but like any AI system, it may occasionally produce incomplete or incorrect information. Always review outputs before final use.

Question 5

How does TESSA scan equipment?

Accepted Answer

TESSA uses your phone's camera to read equipment labels. It automatically detects the manufacturer, model, serial number, and equipment type — no manual typing needed.

Question 6

Do I need any special hardware?

Accepted Answer

No. TESSA works on any modern smartphone or tablet with a camera and a web browser. There's nothing to install.

Question 7

How fast is the report generated?

Accepted Answer

Reports are generated in under a minute. TESSA compiles your session data — device info, tags, notes, and photos — into a clean, professional document instantly.

Question 8

Is my data secure?

Accepted Answer

Yes. All data is stored securely with row-level access controls. Each company's data is completely isolated. Only your team can see your reports.

Question 9

Can I use TESSA for free?

Accepted Answer

Yes. Create a free account and start using TESSA on your next job. No credit card required.

Question 10

Do I need to type everything manually?

Accepted Answer

No. TESSA is designed to minimize typing. You provide key inputs, and the system generates a complete, structured service report automatically.

Question 11

Can I edit the report after it's generated?

Accepted Answer

Yes. You can review and edit any part of the report before exporting to ensure it matches your exact work and preferences.

Question 12

What types of equipment does this work for?

Accepted Answer

TESSA is designed to support a wide range of biomedical equipment including sterilizers, monitors, EKGs, and more. The system adapts based on your inputs.

Question 13

Can I use this for both PMs and repairs?

Accepted Answer

Yes. TESSA supports preventative maintenance, inspections, and repair documentation with appropriate report structure for each.

Question 14

Does this work in the field or only at a desk?

Accepted Answer

TESSA is built to be used in real working environments, including in the field, so you can complete reports immediately after servicing equipment.

Question 15

Are the reports detailed enough for compliance?

Accepted Answer

Yes. Reports are structured to include key service details, findings, and actions in a professional format suitable for documentation and compliance needs.

Question 16

Will all my reports look the same?

Accepted Answer

Reports follow a consistent structure, but the content adapts based on your inputs, ensuring each report accurately reflects the work performed.

Question 17

Can I add my own notes or details?

Accepted Answer

Yes. You can add custom notes and details at any point, and TESSA will incorporate them into the final report.

Question 18

How much time does this actually save?

Accepted Answer

Most users reduce report writing time from 20–30 minutes down to just a few minutes per report.

Question 19

Is this actually faster than my current workflow?

Accepted Answer

Yes. TESSA removes repetitive typing and organizes everything automatically, making it significantly faster than manual reporting.

Question 20

Is TESSA really free?

Accepted Answer

Yes. TESSA Field Notes is free to use for technicians. Every feature is included, there is no credit card step, and there is no limit on how many reports you generate.

Question 21

What's included in the free version?

Accepted Answer

Everything — AI report generation, label scanning, voice notes, photos, custom branding, device history and PDF export. There is no reduced tier.

Question 22

Will my free access expire?

Accepted Answer

No. There is no expiry date and no countdown on your account.

Question 23

What if I run a larger biomed team?

Accepted Answer

TESSA Operations is our full service management platform for departments and service organizations — scheduling, dispatch, preventative maintenance, work orders, asset records and compliance reporting. Request a demo and we'll walk you through it.

Question 24

Can I use this for multiple facilities or customers?

Accepted Answer

Yes. TESSA allows you to create and manage reports across different facilities and customers.

Question 25

Does this help with keeping records organized?

Accepted Answer

Yes. Reports are stored and accessible so you can track service history and reference past work easily.

Frequently Asked Questions